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Policies

Last updated October 21, 2020​

Thank you for choosing to be part of our community at Schrocken Inc., doing business as Mosymphony (“Mosymphony”, “we”, “us”, or “our”). We provide our customers with ways to manage contract manufacturing with the same operating visibility, control and compliance as internal manufacturing. (hereinafter referred to as the “Services”). These Services are part of Schrocken Inc. and can be accessed at our website (such as schrocken.com and schrocken.io), mobile applications (Apps), and/or any related services, sales, marketing or events (hereinafter collectively referred to as the “Sites”). For more information, reference is made to our Terms of Service

This Privacy Policy describes and explains our policies and procedures on the collection, use and disclosure of your personal data/information when you use our Services and/or our Sites. We are committed to protecting your personal information and your right to privacy and shall use and/or disclose your personal data/information only in the manner as described under this Privacy Policy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at hello@schrocken.com.

When you visit our Sites and use our Services, you trust us with your personal data/information and voluntarily permit us to use and disclose your personal data/information in the manner as described under this Privacy Policy. Your continued use/access of the Sites and/or Services shall constitute your acceptance of the terms thereof. If there are any terms in this Privacy Policy that you do not agree with, you may kindly discontinue use of our Sites and/or Services in any manner whatsoever.

What information do we collect?

Type of information
Particulars
How Collected
Personal Information voluntarily disclosed by you
Name, address, e-mail address, contact details, passwords (including password hints), security sata (including information used for authentication and account access), payment Information (including payment instrument number such as a credit card number & security code) and other similar information
You voluntarily provide to us while accessing/using our Services and/or Sites or otherwise contacting us or otherwise interacting with us
Information collected Automatically
Device and usage information such as IP address, browser & device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information
Automatically collected when you visit, use or navigate the Sites. Information is also collected through cookies and other similar technologies
Information collected through your usage of our Apps
Geo-location (including access or permission to track your location from your mobile device), Mobile Device (including access to various features and device date of the mobile device), Push Notifications regarding your account or mobile application and other similar information
When your use/access our Apps
Information collected from other sources
Your information including social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links)
We may collect information from other sources, such as public databases, joint marketing partners and other outside sources

Note:

  • All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions;
  • All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information;
  • If you wish to change our access or permissions to the information collected through Apps, you may do so in your device’s settings

How do we use your information?

We need to store your information in order to run the infrastructure and provide you with the Services. We use your information collected in the manner as mentioned above, for a variety of business purposes described below. We process and use your information for the below-mentioned purposes and processing ground, in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”).

a) Create an Account: To enable you to create an account with us in order to access and avail the Services including support as and when required;

b) Send administrative information to you: We may use your personal information to send you information related to products, services, new features and/or any changes to our terms, conditions, and policies;

c) Fulfill and manage your orders: We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Sites

d) Protect our Sites: We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention);

e) Enable user-to-user communications: We may use your information in order to enable user-to-user communications with each user’s consent.

f) Compliance: We may use your information in order to comply with with the statutory policies, rules, regulations and/or to enforce our terms, conditions and policies;

g) Legal: We may use your information to statutory and legal purpose including but not limited to responding to legal notices, issuing legal notices, data inspection, statutory or judicial disclosure as an when demanded by a judicial and/or quasi-judicial body, any other legal purpose.

h) Other Business Purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites including Apps, products, services, marketing and your experience.

i) Security and Operations: We may use your information to maintain security and operation of our Sites and for our internal analytics and reporting purposes

Will your information be shared with anyone?

While we are committed to protecting your personal information and your right to privacy, you agree and acknowledge that we need to disclose, process and share your information with limited third parties and statutory bodies in order to comply with the applicable laws, to protect your rights and/or to fulfil our business obligations.

We do not sell or rent personal information to any third party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below::

a) Legitimate Business Interests: We may process and disclose your data to offer you Services, run the infrastructure for providing you with the Services when it is reasonably necessary to achieve our legitimate business interests and where we have entered into a contract with you to fulfil the terms of our contract.

b) Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements);

c) Vital Interests: We may disclose your information where we believe it is necessary to detect, investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, identity thefts, situations involving potential threats to the safety of any person and other illegal activities, correlate or map related accounts to prevent misuse of our products & services and/or as evidence in litigation in which we are directly or indirectly involved;
d) Business Transfers: We may share or transfer your information in connection with, or during negotiations of any merger, sale of company assets, financing, restructuring of business or re-organization, and/or acquisition of all or a portion of our business by another company;

e) Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Sites including Apps. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you;

f) Business Partners: We engage a number of vendors, consultants, contractors and take the support of our group companies or affiliates (hereon referred to as our Partners) in ruining the operations of our business including for providing you Services. Our Partners provide a host of services including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, and other similar services. These Partners play a key role in the seamless delivery of our products and services to you. These Partners and their employees operate under a contract and strict security & confidentiality restrictions. We may provide our partners access to your information through our systems or may share your information with them to enable them to provide their services to you;

g) Customer Initiated Sharing: Whenever you request us to share your information with a third-party website or application (for example, log in to a third party using your ID), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same. In such a case, we will not be in control of the information (shared with the third party website/application or data generated based on your usage on that website/application) and our Privacy Policy will not be applicable for any such use, access etc. Any processing, use, sharing of Information provided by you to such third party website/application shall be as per the respective privacy policy of such applications and websites. You shall read and provide consent to the third party’s privacy policy before requesting us to share the information;

h) Other Users: When you share personal information (for example, by posting comments, contributions or other content to the Sites or Apps) or otherwise interact with public areas of the Sites or Apps, such personal information may be viewed by all users and may be publicly distributed outside the Sites or Apps in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Sites or Apps, and view your profile.

Do we use cookies and other tracking technologies?

A cookie is a small text file that is placed on your computer, mobile phone, or other devices when you visit a website.

We use essential operational cookies because they are necessary to allow us to operate the Services. We use cookies to personalize your experience on the Sites (such as dynamically generating content on webpages specifically designed for you), to assist you in using the Services (such as saving time by not having to reenter your name each time you use the Services).

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Is your information transferred internationally?

Our servers are located in United States. If you are accessing our Sites or Apps from outside United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in and other countries.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

EU-U.S. Privacy Shield Framework:

In particular Schrocken Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States and has certified its compliance with it. As such, Schrocken Inc. is committed to subjecting all personal information received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Schrocken Inc. is responsible for the processing of personal information it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.

With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Schrocken Inc. is subject to the regulatory enforcement powers of the U.S. FTC. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

How long do we keep your information?

We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy policy i.e. for as long as you have a an account with us and/or have subscribed to our Services, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures. Additionally, we have adopted measures to ensure that your personal information is accessible to our employees or partners employees strictly on the need to know basis. We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of your information for reasons outside our control, such as hacking, theft, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, riots, insurrection, war, acts of government.

What are your privacy rights?

You have the right:

  • To be told about how your data is processed
  • To access your data
  • To stop or restrict certain processes
  • To correct incorrect info
  • To ask us to delete certain info
  • To port data (i.e. to ask us to provide you with your data in an easy-to-read manner and to transfer it to another data controller)
  • To access info about profiling or automated decision making
  • To object to how we are handling your personal data
  • To ask us to delete certain info
  • If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal

You can do so by contacting us at hello@schrocken.com

 

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Note:
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites or Apps. To opt-out of interest-based advertising by advertisers on our Sites or Apps visit http://www.aboutads.info/choices/.

Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Do California residents have specific privacy rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with the Sites or Apps, you have the right to request removal of unwanted data that you publicly post on the Sites or Apps. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites or Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.

Do we make updates to this policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, you may email us at hello@schrocken.com or by post to:

Schrocken Inc.
4598 Venice Way
San Jose,, CA 95129
United States

Access, correction and deletion

We strive hard to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consent to provide such information or data. Based on technical feasibility and applicable laws of your country, we will provide you with the access to all your personal and sensitive personal information that we maintain about you, upon your request. We will perform verification before providing you access to this information. You may request access, correction or updation, and deletion of the information by submitting a request form by clicking here. We will respond to your request within 30 days. You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our services. Additionally, we may not be able to process your request of correction, updation or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users

Queries and complaints

We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding the protection of your personal information, you can contact us at hello@schrocken.com